BILLING
Credits, cancellation and refunds.
Manage a purchase with the provider that charged you: Apple, Google Play or Stripe on the website.
Credits and generation
Your plan includes a monthly credit allowance shown before purchase. A 30-second song costs 1 credit and a two-minute song costs 4. Monthly allowances reset at renewal. If generation fails before usable audio is stored, its reservation is released; a completed result uses credits.
Cancel a subscription
Use Manage membership in the mobile app to open your store subscription settings. Website subscribers use the website billing portal. Cancellation stops future renewals; access continues through the paid period. Deleting your account or uninstalling the app does not cancel a store subscription.
Request a refund
For Apple purchases, request a refund at reportaproblem.apple.com. For Google Play purchases, use Google Play’s refund process. For website payments, contact us through tunefable.com/contact. Refund eligibility follows the purchasing provider’s rules and applicable law. We cannot guarantee a refund decision made by a store.
Need help?
Contact tunefable.com/contact with the purchasing platform and a description of the issue. Do not include passwords, full card numbers or sensitive payment information. We can help investigate missing purchases or failed generation.